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Information Technology

Value Realization Toolkit

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Essential resources to help you achieve more—and regret less—with the right contact center technologies. Click below for instant access to each resource. KPI IMPACT INFOGRAPHIC Learn...
AI & Machine Learning

Business transformation through application modernization in the cloud

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In today’s rapidly changing business landscape, longer-term modernization and transformation are critical to meet customers’ always-on demands and to keep pace with new agile,...
AI & Machine Learning

Aiven Live London

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Aiven Live is our premier event series, designed to navigate the future of open source data platforms and their pivotal role in unlocking unprecedented...
Compliance

8 must-have workflows for every marketing team

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Creating a seamless experience requires always having a next step—the right next step—for your customers as they engage with your brand. Designing workflow campaigns...
Recruitment

The 2022 US contact center decision-makers’ guide

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The “US Contact Center Decision-Makers’ Guide (2022 – 14th edition)” is the major annual report studying the performance, operations, technology and HR aspects of...
Human Resource

The inner circle guide to agent engagement & empowerment

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High agent turnover isn’t just a thorn in the sides of contact center leaders—because agents don’t start a job hoping for a poor experience....
Compensation & Benefits

IBM cloud pak for Watson AIOps benefits calculator

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Rapidly assess your maturity level with AIOps and translate the potential benefits. Calculate potential gains. Estimate how intelligent automation from IBM Cloud Pak® for Watson...
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Less stress, more success: Leverage AI for happier agents

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AI solutions are currently transforming the contact center industry....

Paving the Road to SAP S/4HANA with BlackLine

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It’s no secret that companies who successfully leverage technology...

Popular

Transforming processes in the new way of finance

Sponsored Pleo 0
The role of the finance team and CFO are...

Less stress, more success: Leverage AI for happier agents

Sponsored Nice 0
AI solutions are currently transforming the contact center industry....

Paving the Road to SAP S/4HANA with BlackLine

Sponsored Blackline 0
It’s no secret that companies who successfully leverage technology...

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