HomeNetworkingHarness digital channels and WFM to provide the best service for every...

Harness digital channels and WFM to provide the best service for every customer


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Contact centers have more challenges than ever. Agents want more flexibility, while consumers want effortless digital interactions. By pairing a modern workforce management solution with cutting-edge digital tools, contact centers can equip agents to help any customer on any interaction. 

Explore the digital tools that complement WFM:

  • Smart self-service that proactively meets customers on their internet searches
  • Knowledge management that serves accurate, personalized results specific to customer profiles
  • Cross-channel switching that transfers customers’ information with each hand-off
  • Real-time agent coaching to reinforce skills learned in coaching sessions

Digital channels and WFM are better together.


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